Effective Date: 14 July 2026

At GoMarloth Bush Escapes, we strive to provide a transparent and fair experience for both guests and our partners.

1. Accommodation Listings
GoMarloth currently serves as a marketing and discovery platform for accommodation providers in Marloth Park.

Accommodation bookings are not processed through GoMarloth. When selecting accommodation on our website, guests are redirected to the property’s preferred booking platform or booking channel (such as Airbnb, LekkeSlaap, Booking.com or the property’s own website).

As a result:

GoMarloth does not receive payment for accommodation bookings.

Refunds, cancellations and booking amendments are governed by the policies of the accommodation provider or the booking platform used.

Guests should contact the relevant property owner or booking platform directly regarding any refund or cancellation requests.

2. Activity Bookings
Activities booked through GoMarloth are provided by independent activity operators.

Cancellation policies may vary depending on the activity booked. Guests are encouraged to review the specific cancellation terms displayed on each activity page before confirming a booking.

Unless otherwise stated on the activity listing, the following cancellation policy applies:

More than 7 days before the scheduled activity: Eligible for a 100% refund.

Between 48 hours and 7 days before the scheduled activity: Eligible for a 50% refund.

Less than 48 hours before the scheduled activity: No refund will be issued.

Failure to arrive for the booked activity (“No-Show”): No refund will be issued.

Refunds, where applicable, will be processed according to the applicable cancellation policy and, where possible, refunded to the original payment method within 5–10 business days.

GoMarloth acts as a booking facilitator for these activities and, while we do not determine each operator’s individual cancellation policy, we will always do our best to assist guests and activity providers in resolving any queries or disputes fairly and efficiently.

If an activity is cancelled by the operator due to weather conditions, safety concerns, park closures, insufficient participant numbers or other unforeseen circumstances, guests may be offered either:

A full refund; or

The opportunity to reschedule the activity, subject to availability.

In the case of unforeseen circumstances affecting your booking, we encourage you to contact us as soon as possible so that we can discuss the available options and assist wherever possible.

3. Property Listing & Advertising Packages
GoMarloth offers optional monthly listing and advertising packages to accommodation providers.

Monthly subscription fees are billed in advance unless otherwise agreed.

Subscription fees are non-refundable once a billing cycle has commenced.

Property owners may cancel their subscription at any time before the next billing date to prevent future charges.

Listings and advertising benefits will remain active until the end of the current paid billing period.

Marketing services or promotional campaigns already delivered are non-refundable.

Any complimentary launch offers, Founding Partner promotions or free trial periods may be subject to separate terms communicated during onboarding.

4. Contact Us
If you have any questions regarding cancellations, refunds or billing, please contact us:

GoMarloth Bush Escapes
Email: info@gomarloth.co.za